Do you need our help or support?

Online learning and Thinkific

I can’t sign in to Thinkific

Make sure you’re using the email address you used to register and purchase to sign in on this sign in page.

If you’ve forgotten your password, select "Forgot password?" on the sign-in page and follow the instructions in the email.

If you can’t find the password reset email, check your spam or junk folder.

Still having trouble?

Contact us. When you message us, tell us which email address you’re trying to use and which course or webinar you are trying to access.

Where can I find my live webinar recording?

If you purchased a live webinar, we’ll upload the recording within 48 hours onto a new webpage and email you an access code, alongside the link to the recording webpage.

Check your inbox and your spam or junk folder for the email. Then use the link to get to the recording page. Go through to the checkout and use the access code at checkout to purchase the recording for free.

If the email hasn’t arrived after 48 hours, or the code isn’t working, contact us and tell us which webinar you attended and which email you used to resigster.

How do I ask a question in the learners’ community?

Choose the relevant space and create a post.

You’ll need to be signed in and have access to the community.

If you can’t see the community, contact us and we’ll check your access.

A course page or video isn’t working

Try refreshing the page, signing out and back in, or opening Thinkific in a different browser. If the problem continues, contact us with the course name, your username, and a short description of what happened.

Seed orders and delivery

My seed order hasn’t arrived

Royal Mail’s delivery times are aims and are counted in working days.

Tracked 24 aims for delivery the next working day (excluding Sundays);

Tracked 48 aims for delivery within 2–3 working days (excluding Sundays). Please note, that the royal mail will not let us process a claim for a lost parcel until 7 working days have passed after the expected delivery date.

Delivery times may vary by postcode and circumstances. Check Royal Mail’s delivery guidance.

Check your dispatch email for the tracking code.
Enter the code on Royal Mail’s tracking page.
Check whether the tracking shows a delivery photo, safe place, neighbour, redelivery option or collection point.

If your order still hasn’t arrived 7 days after the delivery aim, contact us with your order number and tracking code. As the sender, we can follow up with Royal Mail if needed.

My tracking says “delivered”, but I can’t find my parcel

Check around your delivery area and with household members or neighbours. Review any delivery photo or other details in the tracking information. If you still can’t find your parcel, contact us with your order number and tracking code so we can look into it.

Pasture management advice

We offer help with questions related to our seed mixes, webinars and online learning courses free of charge.

For more tailored advice, you can book a one-to-one session with Sian online or by phone, by emailing info@hoofandhabitat.co.uk

Sessions are £60 per hour, with the first hour payable in advance to secure your appointment.

We can sometimes arrange on-site visits at £80 per hour. Mileage and accommodation costs may also apply, where appropriate.

To enquire or arrange a session, email info@hoofandhabitat.co.uk

Contact us

For any other questions, please email info@hoofand habitat.co.uk or phone 0333 772 3897.

For seed enquiries, include your order number. For Online Learning (Thinkific) enquiries, please include the email address linked to your account.